Sterling's is strongly committed to protecting the privacy of our customers, though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

If you have questions or concerns regarding this statement, you should first contact us at customerservice.sterlings@zgate.com at:

P. O. BOX 667 H
ugo, MN 55038-0667
or you can reach us by telephone at 1-800-881-7766

Is it safe to make online purchases from Sterling's?
Yes. We have made data security a priority. When a purchase is made or when personal information is provided to us, we use Secure Sockets Layer (SSL) technology to ensure that your information is encrypted. This means that no one else can read it while it is being transmitted over the Internet. SSL is regarded as the industry standard among encryption technologies. It is among the best software available today for secure commerce transactions.

What do you do with my information?
Simply put, we use your information to serve you better. Sterling's is committed to quality customer experience. For customers who make a purchase at Sterling's, we record which pages you visited and any other information volunteered during the ordering and registration process. All of this information is kept confidential. We aggregate this data anonymously to analyze how people use our site and to learn how we can improve their shopping experience. We may also use the information we collect to notify you about important functionality changes to the website, new Sterling's services and special offers we think you'll find valuable. This may also include special offers, information on upcoming retail store promotions and other marketing related information for the Sterling's website, retail stores and/or on behalf of our carefully selected promotional partners. For customers only browsing Sterling's, our site automatically recognizes your Internet service provider, but cannot identify you as an individual.

What are cookies and how are they used?
To optimize your shopping experience we use a common Web browser feature called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. Some of them expire after a set period of time. Others expire as soon as you close your browser. Cookies help us keep track of items you order and ensure that your order is shipped to you and not to someone else. We also use cookies to recognize you as a prior customer and to retrieve certain information previously provided by you, so that you do not need to re-enter this information every time you shop with us. Personal information you provide to Sterling's is stored safely behind firewalls using state-of-the-art technology.

What are log files? Are they safe?
Log files are data files where user information is stored. All of this information is kept confidential. Any information you choose to provide is stored safely in log files behind firewalls using state-of-the-art technology. We never share, sell or exchange personal information about our customers with third parties.

What is co-branding?
Co-branding is a way for a website to bring other websites with complementary content to the attention of its users. Co-branding is often executed by framing, which is a method of dividing browser windows. Framing allows us to display the Sterling's look and feel while allowing you to browse another site at the same time. It's important to note that while you may see the Sterling's frame, any information you provide to a co-branding partner is not covered by our privacy policy. Be sure to check the privacy statements of any third-party websites for information about their use of cookies and personal information they may collect independently.

What information do you collect on the Special Offers page?
On the Special Offers page, we ask for your name and address so that we may mail you special offers and promotions. There is space for you to give us additional contact information as well as demographic information, but only your name and address are required to receive any mail from Sterling's. An email address is required if you wish to receive email offers and Sterling's newsletters.

All information that you provide in the "Tell Us About Yourself" section is used only by Sterling's to better define our product selection and special offers.

Will you sell or exchange my information with a third party?
Sterling's does not sell or exchange names, or any other information about our customer, with third parties. Occasionally, we may send special offers to our customers on behalf of our promotional partners, but we do not sell or exchange this information with any of our partners. We may also call you about an order you have placed online, but we do not use or sell numbers for telemarketing purposes.

What about links to other sites?
Some pages on our website contain links to other websites and occasionally, we may send a special offer email newsletter with links to our promotional partners' website. We are careful to link only to reputable companies. The Sterling's privacy policy does not extend to third parties. Be sure to check the privacy statements of any third-party websites for information about their use of cookies and personal information they may collect.

How will I know when Sterling's changes its privacy policy?
Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. We reserve the right to change and update the privacy policy and these changes will be posted on our website. If we make a change to how we collect, store or share personally identifiable information we will update the website privacy policy accordingly. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.

Notification of Changes
If at some point there is a change to how we collect, store, or share personally identifiable information, we will notify you by email of the material changes. At that time you may choose to opt out of our new policies by sending a message to an email address that will be provided at that time. You may also visit this privacy statement for any changes to our policies.

How can I update my account information?
You can email us at customerservice.sterlings@zgate.com or write to:
P. O. BOX 667
Hugo, MN 55038-0667
or you can reach us by telephone at 1-800-881-7766

Please take me off your mailing list.
If, for any reason, you would like to be taken off our email list, please email customerservice.sterlings@zgate.com.
If you would like to be taken off our print mailing list, please write to:
P. O. BOX 667
Hugo, MN 55038-0667
or you can reach us by telephone at 1-800-881-7766

Parents and guardians: We want to help you guard your children's privacy. Sterling's does not collect any personal information on those sections of the site that may be considered designed for the use of children under the age of 13. We encourage you to talk to your children about safe and responsible use of their personal information while using the Internet.